Return & Refund Policy

Last updated: August 17, 2026

At McAlpin Luxury Collections, our goal is to ensure every client feels confident and comfortable with their timepiece purchase.

We understand that selecting a luxury watch is a personal decision, and we want our clients to have the opportunity to carefully inspect their purchase after delivery. Our return policy is designed to provide peace of mind while also protecting the authenticity, condition, and value of each timepiece entrusted to us.

1. Return Eligibility

Clients may request a return within three (3) calendar days from the date of delivery.

To be eligible for a return, the request must be submitted within the return window and must meet all conditions outlined in this policy.

All returns require prior authorization from McAlpin Luxury Collections before a watch is shipped back.

2. Conditions for Approved Returns

To qualify for a return, the timepiece must be returned in the exact condition in which it was received. The watch must:

• Remain unworn and free from any new signs of wear
• Include all original packaging and accessories provided at the time of purchase
• Include warranty cards, manuals, tags, links, and documentation when originally included
• Not have been sized, adjusted, modified, or altered
• Not have been serviced, opened, or inspected by an unauthorized third party
• Not have any damage, scratches, dents, marks, or changes after delivery

Any alteration to the watch or its components may impact eligibility for return.

3. Return Request Process

To initiate a return request, please contact McAlpin Luxury Collections within the applicable return period.

Return requests may be submitted by phone at (334) 614-3514 or by email at contact@mcalpinluxurycollections.com.

Please include:

• Order or transaction details
• Your name and contact information
• Reason for the return request
• Any relevant concerns regarding the timepiece

Do not ship a watch back until you have received official return authorization and shipping instructions from McAlpin Luxury Collections. Unauthorized returns may be refused or returned to the sender.

4. Return Shipping

For approved returns, McAlpin Luxury Collections will provide:

• A prepaid shipping label
• Appropriate insurance coverage
• Return shipping instructions

All approved returns must be shipped using the provided shipping method to maintain proper insurance coverage and chain of custody.

The watch must be securely packaged using the original packaging materials when available or equivalent protective packaging.

McAlpin Luxury Collections is not responsible for watches that are lost, stolen, or damaged during return transit if the provided shipping instructions and approved shipping method are not followed.

5. Return Inspection Process

Once a returned watch is received, McAlpin Luxury Collections will conduct an inspection to confirm that:

• The watch matches the original timepiece sold
• The condition remains consistent with the condition at the time of purchase
• All included accessories and documentation are present
• No unauthorized modifications, damage, or alterations have occurred

This inspection process is designed to protect both our clients and the integrity of our collection.

If a returned watch does not meet the return requirements, the return may be denied and the watch may be returned to the client.

6. Refund Processing

If a return is approved following inspection, a refund will be issued to the original payment method.

Refunds are typically processed within 5–10 business days after return approval.

The time required for funds to appear in your account may vary depending on your financial institution or payment provider.

Clients will receive confirmation once the refund has been processed.

7. Non-Returnable Items

Certain purchases may not qualify for return due to their unique nature. Non-returnable items include:

• Watches that show signs of wear after delivery
• Watches that have been sized, adjusted, modified, or serviced
• Watches opened or inspected by unauthorized third parties
• Watches returned without prior authorization
• Custom-sourced timepieces acquired specifically at a client’s request, unless otherwise agreed upon in writing
• Special-order or unique acquisition requests where return terms were disclosed prior to purchase

8. Custom Sourcing Purchases

McAlpin Luxury Collections offers personalized sourcing services to assist clients in finding specific timepieces.

Because sourced watches may require significant time, resources, and coordination to acquire, custom-sourced purchases may have different return eligibility requirements.

Any special return conditions related to a sourced timepiece will be communicated and agreed upon before completing the transaction.

9. Exchanges and Trade Options

If you would prefer a different timepiece rather than a refund, McAlpin Luxury Collections is happy to discuss exchange or trade opportunities.

Our goal is to help every client find the right watch for their collection, and we welcome the opportunity to assist in finding a better fit.

Exchange or trade arrangements are subject to availability, inspection, and transaction terms agreed upon by both parties.

10. Damaged, Incorrect, or Misrepresented Items

If your watch arrives damaged, defective, or materially different from the description provided at the time of purchase, please contact McAlpin Luxury Collections immediately.

We will work with you to evaluate the concern and, when appropriate:

• Arrange return shipping at no cost to you
• Investigate the issue
• Provide a repair solution, replacement option, or refund where applicable

Clients should notify us as soon as possible after delivery so that any concerns can be addressed promptly.

11. Condition and Value Disclaimer

Luxury watches are precision instruments and may have unique characteristics based on age, previous ownership, service history, and usage.

McAlpin Luxury Collections provides condition descriptions and photographs in good faith to accurately represent each timepiece at the time of sale.

Normal characteristics associated with pre-owned watches, including minor wear consistent with the disclosed condition grade, are not considered defects.

Additionally, market values of luxury watches may fluctuate after purchase due to changes in demand, market conditions, brand trends, or other external factors. Changes in market value after purchase are not grounds for return.

12. Contact Us

If you have questions, concerns, or requests regarding this Return & Refund Policy, please contact us.